What are the responsibilities and job description for the Operations Specialist position at GME Supply Company?
The Operations Specialist is responsible for engaging with the client experience of our training customers. This role actively engages with inbound phone calls, website orders, trainer needs, certifications, problem resolution, and other necessary demands of internal and external clients of the company.
This role is critical to the success of the department and influences the client experience which impacts the reputation and rapport of the business with clients. Supporting teammates and clients, understanding steps toward business growth, and exhibiting high-level engagement with the software solutions of the business is critical, as is maintaining exceptional levels of satisfaction among our client base.
Requirements for success:
- Audit class documents upon receipt from clients
- Produce certifications based on the information provided by clients
- Preparing correspondence and reports
- Manage emails, calls, and on-site clients as needed
- Navigate team/trainer schedules and travel itineraries to support the client experience
- High-level engagement with software solutions and the day-to-day needs of team and clients
- Act as point of contact and face of the company to clients who need troubleshooting support with the companys digital assets
Ideal candidate qualities include:
- Fluency with technology
- Excellent personal, as well as written and oral communication skills
- Strong organizational skills
- Autonomous decision-making and problem resolution skills
- The desire to be part of a team and to be a high-performer
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Competitive Pay: Base salary plus uncapped commission
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
