MTC-Account Manager

MTC-Account Specialist

Henderson, NV, US

Salary Range:50,000.00 To 60,000.00 (USD) Annually

Location: Henderson, NV

Salary: $50,000 – $60,000 annually

Bonus potential: $2,500 quarterly based on performance (uncapped)

MTC is seeking a dynamic and customer-focused individual to join our team as an Account Specialist. The ideal candidate will play a pivotal role in building and maintaining positive relationships with our clients, ensuring their satisfaction with our non-emergent medical transportation services. The Account Specialist will serve as the primary point of contact for clients, addressing inquiries, resolving concerns, and proactively managing client expectations.

Key Responsibilities:

Sales and Business Development:

· Proactively identify and engage with potential clients, including hospitals, Long Term Acute Facilities, Skilled Nursing Facilities, Hospice and other healthcare providers.

· Present GMTCare services, emphasizing their value and benefits.

· Achieve and exceed sales targets through effective planning and execution.

· Cultivate and maintain strong relationships with clients to understand their needs and expectations.

· Act as the main point of contact for client inquiries, feedback, and issue resolution.

Communication:

· Communicate effectively with clients to provide information about services, schedules, and any changes.

· Collaborate with internal teams to ensure seamless communication and coordination of services.

Problem Resolution:

· Address and resolve client concerns promptly and professionally.

· Work collaboratively with operations and other teams to ensure effective resolution of issues.

Customer Satisfaction:

· Monitor and assess client satisfaction through surveys, feedback, and regular communication.

· Implement strategies to enhance customer satisfaction and loyalty.

Service Coordination:

· Coordinate transportation services based on client needs and schedules.

· Ensure accurate and timely communication of service details to clients and internal teams.

Documentation and Reporting:

· Maintain accurate and up-to-date client records.

· Generate regular reports on client interactions, feedback, and satisfaction metrics.

Qualifications:

· Bachelor’s degree in business administration, Marketing, Communications, or a related field preferred.

· Proven experience in health industry sales, client relations, customer service, marketing or a related role.

· Strong interpersonal and communication skills.

· Detail-oriented with excellent organizational and multitasking abilities.

· Ability to work collaboratively in a fast-paced environment.

· Proficient in MS Office and CRM software.

Benefits:

· Competitive salary

· Health insurance

· Professional development opportunities

· Positive and inclusive work culture

MTC is an equal opportunity employer and encourages candidates of all backgrounds to apply.

Please apply at GMTCare.com or contact our Recruiting team (702) 874-8200.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Performance bonus

Work Location: In person

Salary : $50,000 - $60,000