NM - Account Specialist

Account Specialist

GMTCare New Mexico is seeking a dynamic and customer-focused individual to join our team as an Account Specialist The ideal candidate will play a pivotal role in building and maintaining positive relationships with our clients, ensuring their satisfaction with our non-emergent medical transportation services. The Account Specialist will serve as the primary point of contact for clients, addressing inquiries, resolving concerns, and proactively managing client expectations.

Key Responsibilities:

Sales and Business Development:

• Proactively identify and engage with potential clients, including hospitals, Long Term Acute Facilities, Skilled Nursing Facilities, Hospice and other healthcare providers.
• Present GMTCare services, emphasizing their value and benefits.
• Achieve and exceed sales targets through effective planning and execution.
• Cultivate and maintain strong relationships with clients to understand their needs and expectations.
• Act as the main point of contact for client inquiries, feedback, and issue resolution.

Communication:

• Communicate effectively with clients to provide information about services, schedules, and any changes.
• Collaborate with internal teams to ensure seamless communication and coordination of services.

Problem Resolution:

• Address and resolve client concerns promptly and professionally.
• Work collaboratively with operations and other teams to ensure effective resolution of issues.

Customer Satisfaction:

• Monitor and assess client satisfaction through surveys, feedback, and regular communication.
• Implement strategies to enhance customer satisfaction and loyalty.

Service Coordination:

• Coordinate transportation services based on client needs and schedules.
• Ensure accurate and timely communication of service details to clients and internal teams.

Documentation and Reporting:

• Maintain accurate and up-to-date client records.
• Generate regular reports on client interactions, feedback, and satisfaction metrics.

Qualifications:

• Bachelor’s degree in business administration, Marketing, Communications, or a related field preferred.
• Proven experience in health industry sales, client relations, customer service, marketing or a related role.
• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work collaboratively in a fast-paced environment.
• Proficient in MS Office and CRM software.

Benefits:

• Competitive salary
  • $50,000 - $60,000
  • Bonuses
• Health insurance
• Professional development opportunities
• Positive and inclusive work culture