Heavy Equipment Field Service Technician

GMW JCB - Your Trusted JCB Dealership in the Heart of South Texas

At GMW JCB, we take pride in being a full-service JCB Dealership catering to the unique needs of the Rio Grande Valley and South Texas. Specializing in new, used, heavy equipment and rentals. We go above and beyond by offering parts, shop services, and mobile repairs for both our rental fleet and customers' equipment.

Position: Field Service Technician / Mechanic

Location: San Juan, Texas

We are seeking a skilled and experienced Field Service Technician / Mechanic to join our team. The ideal candidate will have a minimum of three years of experience as a heavy equipment technician, preferably within a dealership environment. This role requires proficiency in diagnosing, repairing, and rebuilding heavy machinery, including hydraulics, electrical systems, powertrains, engines, and Tier IV Emissions systems.

Job Responsibilities:

• Perform diagnostics, maintenance, and repairs on a variety of heavy equipment, including but not limited to hydraulics, electrical systems, powertrains, engines, and Tier IV Emissions systems.
• Conduct failure analysis to identify root causes and implement corrective actions.
• Maintain accurate records of all service and repair work performed.
• Provide exceptional customer service by effectively communicating with clients regarding equipment issues and repair timelines.
• Adhere to all safety protocols and procedures to ensure a safe working environment.
• Stay updated on the latest industry trends, technologies, and best practices related to heavy equipment maintenance and repair.

Qualifications:

• Minimum of three years of experience as a heavy equipment technician, with a preference for dealership experience.
• Proficiency in diagnosing and repairing heavy machinery, including hydraulics, electrical systems, powertrains, engines, and Tier IV Emissions systems.
• Experience with failure analysis procedures and warranty claim processing.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Complete and turn in field reports that capture all time and work completed on site
• Ability to work independently in the field and manage time effectively.
• Valid driver's license with a clean driving record.
• Proficiency in computer systems, including equipment repair software.
• Bilingual in English / Spanish is preferred for this position.

Physical Requirements:

• Ability to lift up to 75 pounds.
• Capable of standing, walking, bending, and kneeling for extended periods.
• Comfortable working in various environmental conditions, including outdoor settings and varying weather.

Benefits:

• Health Insurance
• Provided Personal Protective Equipment (PPE)
• Paid Vacation and Flex Time
• Company-Paid Life Insurance
• Ongoing training and professional development opportunities.
• Company-provided service vehicle and tools.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Extended hours
• Nights as needed
• On call
• Weekends as needed

Ability to Commute:

• San Juan, TX 78589 (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person