Customer Service Rep 1 - WIC

Salary : $35,000.00 Annually

Location : Norcross Health Center

Job Type : Full-time

Job Number : 202400088

Department : WIC & Nutrition Services

Division : Norcross Health Center - WIC

Opening Date : 02 / 13 / 2025

Closing Date : 2 / 27 / 2025 5 : 00 PM Eastern

FLSA : Non-Exempt

Pay Grade : F

Job Information

Pay Grade : F

Description of Duties

Job Summary :

Conducts interviews and determines if WIC applicants meet the eligibility criteria within the Georgia WIC program. Processes information, updates client profiles, assists with voter registration, and completes data collection and entry into Georgia Gateway & GA-WIC. Educates clients on WIC rights and responsibilities and use of benefits. This position is heavily customer service-focused and requires communication via email, phone, video conference and in person.

Qualifications

Minimum :

High school diploma or GED AND Six months of experience handling customer's questions, complaints and / or providing information.

Preferred :

Experience working in the WIC program.

Previous experience working with SNAP, Medicaid, or other public assistance programs.

3 or more years working in an administrative role with scheduling, clerical work, and data entry.

3 or more years working Customer service in a healthcare, social services, or government setting.

2 or more years proficient experience using Microsoft products.

Experience using GRITS, GA WIC, and / or GA Gateway.

Bi-Lingual - English & Spanish preferred.

Experience interviewing & assessing eligibility of patients.

Additional Information

GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and / or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone.

GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following : Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.

Make a difference in the health of your community and earn great benefits too!

Full-time employees are eligible for an extensive and highly competetive network of benefits.

Benefits package includes :

• 13 paid holidays per year
• Three weeks of Annual (Vacation) Leave per year
• Three weeks of Sick Leave per year
• Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
• 401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
• Life Insurance
• Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
• Medical and Childcare Spending Accounts available
• Employees are elibible to become member of the Atlanta Postal Credit Union and / or the Georgia's Own Credit Union.

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Do you have a High School diploma or GED equivalent?

Are you fluent in any other languages besides English?

Are you able to fluently speak / write English and Spanish (bi-lingual)?

Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.

Do you have a High school diploma or GED AND Six months of experience handling customer's questions, complaints and / or providing information.

Do you have experience working in WIC?

Please describe any working experience you have in the WIC program. If none, please type N / A.

How many years of working experience do you have working in an administrative role with scheduling, clerical work, and data entry? (This must be also reflected in your work history)

Please select which you have experience using :

How many years of experience do you have using Microsoft Office products?

Which Microsoft Products are you proficient using?

Please rate your level of experience / proficiency with Microsoft products (Excel, word, Outlook)

How many years of Customer service experience do you have in a healthcare, social services, or government setting? Please ensure this is reflected in your work history

Please describe your experience interviewing & assessing eligibility of patients (Insurance, Public Assistance, etc). if none, type N / A.

Do you have experience working with SNAP, Medicaid, or other Public Assistance Programs? If Yes, please describe and also note what agency or organization you worked for while working with these programs. If none, please type N / A.

Required Question

Salary : $35,000