What are the responsibilities and job description for the Customer Service Rep 1 position at GNR Public Health?
Salary : $35,000.00 Annually
Location : Lawrenceville Health Center
Job Type : Full-time
Job Number : 202400087
Department : Clinical Operations
Division : Lawrenceville Health Center
Opening Date : 01 / 02 / 2025
Closing Date : 1 / 16 / 2025 5 : 00 PM Eastern
FLSA : Non-Exempt
Pay Grade : F
Job Information
Pay Grade : F
The hours for this position are Monday through Friday 8am-5pm. The set salary for this position is $35,000 (Paygrade F)
Description of Duties
Under general supervision, candidate will provide excellent customer services greeting clients, answering questions, directing clients, and completing client intake process. Candidate must have excellent communication and customer services skills. Candidate will need to greet and direct patients; answer patient questions; answer multiple phone lines; collaborate with clinical and call center teams; operate clinic Qmatic patient intake system; complete intake / data entry
into clinic EMR; prepare or assist in preparation of clinic reports; collect insurance and fees; and provide general support needed to maintain overall clinic operations. The candidate must be able to work in a fast paced environment
Qualifications
Minimum :
High school diploma or GED AND Six months of experience handling customer's questions, complaints and / or providing information.
Preferred : Bi-Lingual - English & Spanish Preferred
Experience working in Public Health
Experience working in a clinical or office setting
Two years experience using computer IT software such as Microsoft Office Products
Two years experience using electronic medical records
Two years of experience with insurance eligibility
Additional Information
GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and / or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone.
GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following : Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.
Make a difference in the health of your community and earn great benefits too!
Full-time employees are eligible for an extensive and highly competetive network of benefits.
Benefits package includes :
- 13 paid holidays per year
Three weeks of Annual (Vacation) Leave per year
Three weeks of Sick Leave per year
Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
Life Insurance
Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
Medical and Childcare Spending Accounts available
Employees are elibible to become member of the Atlanta Postal Credit Union and / or the Georgia's Own Credit Union.
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
Do you have a High School diploma or GED equivalent?
Are you able to pass a background check?
Are you fluent in English & Spanish?
Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.
Knowing that all Public Health staff, regardless of their role are considered responders, are there any challenges that you would have in responding to a Public Health emergency? Is there anything about working for Public Health that concerns you?
Are you a current GNR Public Health Employee?
What is your highest level of completed education
Do you have experience working in a clinical or office setting?
Please describe your experience working in clinical or office settings. If none, type N / A.
How many years of experience do you have working with Microsoft Office products / Computer IT Software?
Please detail what IT Software / Microsoft Office Products and proficiency you have with each.
Do you have experience using electronic medical records? If yes, which systems have you used and how many years of experience? If none, type N / A.
Do you have experience with insurance eligibility? If yes, please describe your experience.
How many years of experience do you have with health insurance eligibility?
How many years of experience do you have working in a clinical setting?
Do you have a High school diploma or GED AND Six months of experience handling customer's questions, complaints and / or providing information?
Required Question
Salary : $35,000
