What are the responsibilities and job description for the Help Desk Support position at Go Energies LLC?
Go Energies, a leading fuel provider with over 15 years of experience, offers wholesale fuel, transportation, and fuel management services across the Carolinas. Known for their exceptional team and cutting-edge equipment, they focus on customer satisfaction through personalized pricing and timely deliveries.
At Go Energies Logistics in Wilmington, NC, we are seeking a candidate for Help Desk Support to troubleshoot devices, manage systems, and optimize technologies. This role involves occasional travel and physical tasks such as lifting and connecting equipment.
For more details, visit their website here.
What we have to offer you:
- Medical and vision insurance with the company covering 100% of employee costs
- Dental Insurance
- 401K with up to 4% match
- Generous paid time off, including; 10 paid holidays an additional 5 days
- Opportunities for growth and promotion from within
- Competitive compensation based on experience
On an average day, you will:
- Manage Office 365 tenants by provisioning, modifying, and removing users
- Administer endpoint devices (Windows 10 and macOS), ensuring proper antivirus, patch management, DNS, DHCP, and networking configurations
- Develop and maintain detailed documentation on systems and services, updating SOPs as necessary
- Collaborate with the team to optimize and expand systems
- Monitor systems using tools to proactively address metrics, logs, and alerts
- Track and resolve issues in designated tools to ensure efficient task completion
To qualify for this job, you must have the following:
- Associate’s degree in computer information systems, IT, or a related field
- 1–3 years of experience supporting end users and endpoint devices
- Strong analytical and problem-solving skills
- Knowledge of office networking, cabling, and secure system implementation
- Proficiency in tools and platforms such as EntraAD, Office 365, Cisco Umbrella, SentinelOne, and JumpCloud
- Experience with one or more scripting languages (PowerShell, Bash, Python, or Ansible)
- Ability to travel up to 20% of the time
We’d also love it if you have the following:
- Familiarity with PaaS, SaaS, NIST SP-800, and SOC 2 & 3 guidelines
- Experience reading and remediating vulnerability assessments
- Ability to track work using project tools like Jira
EEO Statement:
Go Energies Logistics is an equal-opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, status as a disabled individual, or any other protected group status as directed by law.