Job Description
Job Description
FLSA Classification : Exempt
Job Type : Full-time
Reports to : District Manager
Job Summary :
The Assistant Manager will often wear many hats and be responsible for many important business functions such as Cash
Management (often they’re responsible for both money coming in and going out the door), Reporting, Bookkeeping,
Sales, Project Management, and Customer Relationship Management (and employee relationship management!) to name
just a few. The Assistant Manager will organize and coordinate office administration, policies, and procedures, to ensure
organizational effectiveness, efficiency, and success. The Assistant Manager is responsible for supervising intra-office
communication protocols, maintain accurate and organized documentation, overseeing administrative procedures,
maintaining inventory control, managing front office staff, and task delegation. Strives to continually improve customer
and employee satisfaction and maximize the financial performance of the branch.
Candidate Profile :
Organized professional who is self-motivated and is highly proficient at multitasking. Experienced in handling a wide
range of managerial and executive support related tasks. Can work independently with little or no supervision. Very well
organized, composed, adaptable, and enjoys the administrative challenges of supporting a fast-paced office of diverse
team members.
Education and Experience :
- High school diploma or GED with 5-7 years’ experience in office management, retail / sales management,construction or home improvement, or related professional area required or;
- Associates / Bachelor ’s degree from an accredited university in Business Administration, Business Management, or related major with 3-5 years’ experience in office management, retail / sales management, construction or home improvement, or related professional area preferred
Essential functions :
Supervise and manage all front office team members as well as internal day-to-day operations for maximum efficiencyResponsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, and filing systems are maintained and efficientComplete POS management duties including reconciliations, inventory management, and data entryGenerate and analyze key reports to provide regular updates for upper management to act on regarding pending product deliveries, installation, and accounts receivable.Collaborate with sales, scheduling, and production to achieve the Company’s key customer metric of On-Time Delivery and maintain accuracy of customer shipments and RMAsOversee installation scheduling workflow to ensure maximum efficiency in labor productivityCommunicate with interoffice personnel regarding but not limited to sales, scheduling, production, and administration dutiesAssist in conducting and documenting physical inventories, cycle counts, and stock room audits to ensure safety,security, and inventory accuracyEnsure billing is being completed on all produced work and that the invoice creation is being done according to process and resulting in a thorough and quality product.Manage locations A / R on jobs to make sure all efforts have been made to collect on invoices distributed in the most efficient amount of time possible.Understand team members positions well enough to perform duties in team members’ absenceAssures that all front office team members are adequately trained, assesses the performance of department members, recommends pay changes and disciplinary action in accordance with company policiesEnsures that all team members are cross trained in any capacity that is necessary to aide in development and growth of staffUtilize interpersonal and communication skills to lead, influence, and encourage othersAdvocate for sound financial / business decision making; demonstrate honesty / integrity; lead by exampleKeep front office team focused on the critical components of operations to drive local branch success, desired financial results, and customer satisfactionEnsure Customer Success Management by overseeing the customer service experience (in person and by phone) to ensure a personal and friendly experience, and maintain complete accessibility in both availability and warmth of characterImprove customer service by communicating and assisting team members to understand customer needs, providing guidance, feedback, and individual coaching when needed.Ensure that results are measured against and upheld to company policies, standards, and proceduresEnsure security, integrity, and confidentiality of team member and customer dataMonitor and maintain office supplies inventoryHandle customer inquiries, compliments, and concernsCommit to continuing education regarding company standards and industry products and servicesSkills & Aptitudes
Extensive office management or administration experienceStrong organizational and administrative skills in a fast-paced environmentKnowledge of office management responsibilities, systems, and proceduresKnowledge of standard business principlesExceptional attention and commitment to detailMust be self-motivated and drivenExcellent time management skills and ability to multi-task and prioritize workExcellent communication (written and verbal) and interpersonal skillsPrinciples of staffing, supervision, training, and performance evaluation.Strong problem-solving skills and analytical abilitiesProficient in Windows and Microsoft OfficeWork environment
Majority of work is completed indoors.May, on occasion, be exposed to the outdoors.Physical demands
The Office Manager typically works in an office environment and uses a computer, telephone and other office equipment
as needed to perform duties. The noise level in the work environment is typical of that of an office. Employee may
encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear;
frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend or lift up to 50 pounds.
Travel required
None or Mimimal
Work authorization
Must be authorized to work within the United States.
EEO statement
Go Glass provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Other duties
As assigned at the discretion of the manager. Nothing in this job description restricts management’s right to assign or
reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential
functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any
time.
