Demo

Front Office Manager

Go McPherson Career Center
McPherson, KS Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/26/2025

Competitive Wages!

Eligible for Associate Bonus Program!

True North Hotel Group, an award-winning management and development company, is seeking a Front Office Manager to join our team at our NEW hotel, Candlewood Suites in McPherson, KS

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more! 

 

JOB SUMMARY:

Oversees and manages the front desk processes, staff, procedures, and efficiency. 

 

MAJOR/KEY JOB FUNCTIONS (includes but is not limited to):

  • Successfully recruit, hire, train, counsel and motivate department personnel.
  • Actively supervise department personnel with authority to conduct all department performance appraisals in a timely and accurate manner.
  • Participate in department budget preparation for line-item expense and labor, including proper scheduling of departmental associates.
  • Manage and enforce uniform policy for all departmental associates.
  • Ensure associates anticipate, acknowledge, and respond to guests’ needs by proper training of brand programs.
  • Ensure proper delivery of guest services as directed by the General Manager.
  • Maintain guest request/complaint log to ensure guest satisfaction.  Assist the General Manager in resolving guest complaints concerning the front desk and/or billing inquiries.
  • Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
  • Monitor posting of all charges, especially guest charges, to minimize lost revenue.
  • Coordinate daily with the sales department and General Manager about room availability and hotel’s yield management system to maximize suite revenue.
  • Ensure all department associates are updated with the most recent information of hotel policy, safe work habits and emergency procedures, including all key control procedures.
  • Supervise the training and handling of reservations, cancellations, and shop calls.
  • Ensure proper procedures for guest safety deposit boxes.
  • Promote good associate communication through associate feedback, oral and written communication, proper training, and a minimum of one department meeting per month.  Set an example in communicating with other departments.
  • Participate in weekend MOD development program and help with other departments as needed with a positive and cooperative attitude.

 

QUALIFICATIONS: 

  • High School GED or Equivalent
  • Minimum 1-year relevant experience
  • Requires knowledge of all front desk procedures and hotel operations.  

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

  • Must be able to lift, push, pull, carry, and place objects weighing less than or equal to 50 pounds without assistance. 
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stopping as well as stand, sit and/or walk for any extended period. 
  • The hotel operates 24 hours a day, 7 days per week and any time it may be necessary to move associates from their accustomed shift as business demands. 

 

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