Front Office Manager

Description

The Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring the highest standards of service and guest satisfaction at a 121-room Springhill Suites hotel. This role includes managing staff, optimizing guest services, handling administrative duties, and working closely with other departments to ensure seamless operations and guest experiences.

Key Responsibilities

1. Guest Services Management:

• Ensure guests receive prompt, professional, and      courteous service.
• Handle guest complaints, requests, and inquiries      efficiently.
• Oversee the check-in and check-out process to ensure      accuracy and efficiency.

2. Staff Supervision and Training:

• Recruit, train, supervise, and schedule front office      staff.
• Conduct performance evaluations and provide feedback      and coaching.
• Foster a positive and productive work environment.

3. Administrative Duties:

• Manage room inventory and ensure optimal room allocation.
• Oversee billing and payments, ensuring accurate      processing.
• Prepare and manage the front office budget, monitor      expenses, and control costs.

4. Operational Management:

• Ensure compliance with hotel and brand policies,      procedures, and standards.
• Conduct regular inspections of the front desk and      lobby areas to ensure cleanliness and functionality.
• Coordinate with housekeeping, maintenance, and other      departments to ensure seamless operations.

5. Financial Responsibilities:

• Monitor daily financial transactions and ensure      accurate end-of-day reporting.
• Assist in the preparation of financial reports and      forecasts.
• Implement revenue management strategies to maximize      occupancy and revenue.

6. Guest Relations:

• Develop and maintain relationships with regular      guests.
• Address VIP and special guest requirements.
• Promote hotel services and amenities to enhance guest      experience.

7. Technology and Systems:

• Oversee the operation of the property management      system (PMS) and other front office technology.
• Ensure staff are proficient in the use of these      systems and troubleshoot issues as needed.

8. Sales and Marketing Support:

• Collaborate with the sales and marketing team to      promote the hotel.
• Assist in the development and execution of promotional      initiatives.

Requirements

Qualifications

• Experience: Minimum of 3-5 years of front office management      experience in a hotel setting.
• Skills: Strong leadership, communication, and interpersonal skills. Proficiency in hotel management software (PMS) (Fosse), Microsoft Office Suite, MGS, Paylocity, M3, Micros POS and other relevant technology.
• Characteristics: High attention to detail, excellent problem-solving skills, and a customer-centric approach.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Flexible work hours, including nights, weekends, and holidays, as needed.

Benefits

• Competitive salary and benefits package.
• Quarterly Bonuses
• Health, dental, vision insurance, long-term, short-term disability, life insurance, and 401K.
• Paid time off, holidays, and wellness days.
• Employee travel benefits.
• Opportunities for professional development and career      advancement.

Springhill Suites is an equal opportunity employer and welcomes applications from all qualified candidates.

Salary : $10 - $40,000