What are the responsibilities and job description for the IT Support Specialist position at GO Riteway Transportation Group?

GO Riteway’s Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.

POSITION OVERVIEW

TITLE: IT Support Specialist

LOCATION: 6970 S 6th St

Oak Creek, WI 53154

REPORTS TO: VP of Fleet, Technology, & Systems

EMPLOYEE: Full-Time; Hourly

Pay: $23.00-$28.00

POSITION SUMMARY

The IT Support Specialist role is a key member of the organization’s IT strategy. Our business is continuing to grow, driving the need for our IT department to expand. The successful individual would limit downtime by being a valuable resource for our company. This individual needs to have the organizational skills to manage our computer and hardware inventory while being frugal to prevent excess. A successful candidate is a self-motivator as they will work independently on many projects but also has strong communication skills when partnering with Operations or customers. The candidate must be comfortable and enjoy solving problems that require investigation and do not have clear steps to the solution.

KEY RESPONSIBILITIES

Manages Technical Assets
Assists in maintaining hardware inventory
Recommends when asset purchases and retirements are necessary
Manages phone and internet systems at all terminals including service contracts
Diagnoses and resolves any computer hardware issues
Works closely with office printer supplier

Software Administrator
Manages account creation for new employees
Helps coordinate Window System upgrades
Administrator on all major operational software platforms

Operational Partner
Resource for Operations on any hardware/software issues
Provides training when requested on operational software
Helps manage customer (school districts) technology integrations
Communicates with Operations on any technology related event

GENERAL QUALIFICATIONS:

Proven experience as an IT Specialist, Technician, Helpdesk or relevant position
Strong knowledge of computer networking, Office 365 administration experience, and PC application administration
Familiarity with SonicWall, Ubiquity and SQL environments
Ability to work independently on projects at times but also together with IT personnel
Strong communication skills including the ability to create written guides for staff
Experience training and teaching software systems to staff with no technical background
Excellent problem-solving skills
Willingness to travel to Operational terminals within Wisconsin (no overnights required)

We GO the Extra Mile!

_ WWW.GORITEWAY.COM_

EOE of Minorities/Females/Vets/Disability

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits: