What are the responsibilities and job description for the Front Desk Clerk position at GO2 Inn & Suites by Relianse?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Handle check-in and check-out procedures efficiently, ensuring accuracy in guest information.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Perform night audit duties as required, balancing accounts and preparing reports for management.
- Maintain cleanliness and organization of the front desk area.
- Utilize phone systems effectively to manage incoming calls and relay messages as necessary.
Skills
- Experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Knowledge of night audit processes is beneficial.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to provide exceptional guest services in a friendly manner.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with phone systems and hotel management software is advantageous.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $9.00 - $10.00 per hour
Schedule:
- 8 hour shift
- Every weekend
- On call
- Overnight shift
Ability to Commute:
- El Paso, TX 79932 (Required)
Ability to Relocate:
- El Paso, TX 79932: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $10