What are the responsibilities and job description for the Customer Operations Representative, French speaking position at GoCardless?
The role
You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English-speaking, and French clients on a daily basis. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. Furthermore, you’ll become an expert in all things SEPA.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
What excites you
- Helping people grow their businesses and client bases
- Investigating problems and solving them efficiently with team work
- Working in a diverse team, with some office time to collaborate
- Growing and developing your career proactively
What excites us
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Fluent English & French speaker
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
Salary range: €1300 (gross)
Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
Salary : $1,300
