What are the responsibilities and job description for the Director Transaction Risk position at GoDaddy?
Location Details : Tempe or Remote USA
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
Join our team
At GoDaddy, we are looking to hire a skilled leader with a commerce and finance background and analytical abilities. This role involves leading operational aspects of transaction risk and mitigating payment activity risks on GoDaddy and affiliated websites. You will also establish and drive the strategic operational vision. The ideal candidate will have the rare blend of deep technical knowledge and a discernment for business, empowering them to make key decisions quickly and autonomously. This leader will play an integral role in crafting the future of transaction risk management while supporting entrepreneurs in their journey to build exceptional world-class businesses!
What you'll get to do...
- Guide the operational strategy for assigned functions, ensuring that the team excels at core operating processes and procedures. Keep track of key initiatives and prioritize across functional areas
- Leading operational transaction risk teams 24 / 7 to mitigate payment fraud, viral code abuse, commission abuse, free trial registration abuse, chargebacks, and overall risk on GoDaddy and its affiliated websites. Continuously evolving policies and procedures to optimize work processes, provide exceptional results, and systems
- Analyze loss data and derive actionable optimizations to prevent / detect fraud / abuse, improve customer experience, and grow detection and recovery rates
- Collaborate with teams across the organization to ensure the success of a multi-layer transaction risk program. This includes implementing additional controls, improving existing fraud rules / systems, and working closely with support teams to improve reporting / alerts
- Act as primary subject matter authority on transaction risk standard methodologies, fraud / abuse trends, and mitigation technology; reviewing new products, services, payment methods, brands, compliance, and organizational change initiatives to assess transaction risk, leading efforts to suggest, improve and implement the appropriate mitigations
- Lead and coordinate projects, establishing business requirements, and ensuring appropriate testing levels while acting as a liaison between internal teams and, if needed, external vendors
- Provide tools and training to both direct and indirect employees for success. Leading and guiding the team through one-on-one sessions, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations
Your experience should include...
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus / incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [redacted].
Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.