Program Coordinator

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The GR Options Center supports New Yorkers to enroll in and complete college by counseling teens and adults, training school and community professionals, and convening the larger community on critical issues around equity in post-secondary education.  Options has supported young people to enroll in college since 1985, professionals to support others since 2005, and college students to persist in college since 2012. Options currently serves over 2,000 people a year

Position Summary: Reporting to the Director of Training, the Program Coordinator will be responsible to support the overall administration of the Institute, prepare and maintain all training materials and with the Assistant Director, Systems Outcomes/Data Management oversee the Learning Management System (LMS) and Member 365 database.

Schedule: Monday through Friday 9:00 am to 5:00 pm. Occasional weekend/evening hours. 

Salary Range: $37,687.53-$42,398.47

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

• Manage relationships with contractors, vendors and participants
• With the Assistant Director of Systems Outcomes/Data Management oversee the Institute’s Member 365 database and Learning Management System.
• Manage registration, payment, communication to participants, mailing list.
• Upload and maintain learning modules, maintain public-facing member site with resources, and provide training and support to Institute staff on their use.
• Assist with maintenance of Institute’s performance data to support team learning and performance goals, including evaluations, pre-post tests and surveys

Design and manage the production of training workbooks, including editing, layout and coordination with printer

Design and maintain the training workshop brochure and marketing campaigns

Initiate and develop relationships with most appropriate vendors for food, space and technology

Oversee the logistics of workshops (space, materials, food etc.)

Oversee the Institute processes, policies and systems

Respond to correspondence, email, and phone inquiries

Maintain the Options Institute files and materials

Manage expenses; track incoming revenue

Undertake special projects as needed

Qualifications/Educational Requirements

• Associates or Bachelor’s degree required
•  2 or more years office experience
• Must be expert with Microsoft Office (Word, Excel, PowerPoint and Publisher), Adobe Acrobat, SnagIt (image editing software) and have some LMS/database familiarity
• Experience scheduling and tracking participants a plus
• Excellent oral and written communication skills
• Ability to work independently and as part of a team
• Exceptional attention to detail
• Occasional evening and weekend hours

Skills, Knowledge and Abilities                                            

• Strong customer service orientation
• Sound judgment and discretion about protecting the privacy of participants
• Ability to work independently as well as collaboratively
• Ability to prioritize
• Strong verbal and written communication skills
• Exceptional attention to detail
• Familiarity with counseling and the college access and success counseling processes a plus
• Demonstrated adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
   

Computer Skills: To perform this job successfully, an individual should have/be:

• Experience with database management
• Must be proficient with Microsoft Office products (Word, Excel, PowerPoint, Pivot Tables a plus)
• Experience with Google Docs, Spreadsheets a plus

Physical Requirements

• Heavy computer use
• Ability to bend and lift 40 lbs
• 
   

Work Environment

• Office

Employee Benefits :

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Salary : $37,688 - $42,398