program coordinator

Overview

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

What We Provide

Attractive sign-on bonus and referral bonus opportunities

Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

Employer-matched retirement saving funds

Personal and financial wellness programs

Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

Generous tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement

Internal mobility, CEU credits, and advancement opportunities

Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What You Will Do

• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
• Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
• Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies / procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services / wellness plans to meet quality standards. Follows up as needed.
• Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
• Tracks / monitors client progress and outcomes for staff assigned to the team and produces / maintains detailed reports for all data pertinent to the program.
• Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
• Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.
• Ensures established program financial targets are consistently met in all categories.
• Educates and supervises team regarding client safety issues when in the field visiting with clients.
• Plans and maintains 24 hour / 7 days a week on-call coverage schedule and performs on-call duties, as needed.
• Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
• Represents VNS Health on internal and / or external committees in the community when requested.
• Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
• Identifies intra-team problems and recommends resolutions, including additional training and / or counseling of team members.
• Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.

Qualifications

Licenses and Certifications :

Education :

Work Experience :

Compensation

70,200.00 - $87,700.00 Annual

About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24 / 7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Salary : $70,200 - $87,700