Senior Case Manager (Corner House)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside’s Corner House provides affordable, permanent supportive housing for 34 previously homeless adults many of whom have mental illness, substance use, and other co-occurring disorders. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, recreation, and 24 hour/7 day per week front desk security.

Position Summary: To deliver effective case management services using a strengths-based, client-centered approach to formerly homeless adults diagnosed with a severe and persistent mental illness in order to maintain permanent housing. The Senior Case Manager will provide administrative support while carrying a caseload. The Senior Case Manager will supervise, guide, oversee employee performance, and take control of implementing improvements on a daily basis. As a Senior Case Manager, you must demonstrate Integrity, flexibility, problem-solving, direct moving projects along faster and improve efficiency. Senior Case Manager must demonstrate strong decision-making skills and clear communication.

Schedule: Monday-Friday 9:00am-5:00pm

Salary Range: $53,000-$60,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

1) Client service

• Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.

• Assist clients in receiving and maintaining entitlements

• Assist clients in understanding and complying with building rules to maintain residency

• Maintain case records with documentation of services provided and outcomes

• Responsible for case notes and service plans using an electronic database

• Coordinate meetings with clients and building management

• Coordinate and track medical appointments between tenants’ and various medical providers

• Assist in taking clients on outdoor events when low on staff

2) Administrative Duties

• Assist the Program Director with training new social service staff
• Complete case record audits monthly for the Program
• Participate in tenant intake/admission meetings
• Support the Program Director in serving as a Liaison to other community services; attend meetings and develop new linkages in the absence of the PD
• Serve as senior staff member in Director’s absence
• Track and maintain records for staff trainings, and schedule staff needed.
• Coordination of programs and community referrals
• Provides culturally responsive crisis-intervention, advocacy, and supportive counseling services to clients and supervises the case management team.
• Participates in ongoing training and educational opportunities; provides educational resources to staff and volunteer advocacy
• Develops ongoing referral relationships with partner organizations and within the health, legal , and social services systems

3) Participate as Corner House team member

• Attend staff meetings, case conferences, training programs and supervision meetings
• Attend Incident Review Committee meetings in the absence of the Program Director
• Collaborate to maintain an active resource directory
• Conduct apartment inspections in conjunction with building management

4) Other duties as required in accordance with agency polices and funding source requirements

Qualifications/Educational Requirements

• Bachelor’s Degree required in related field. Master’s Degree preferred
• 2 to 3 years of experience in a Social Services setting
• Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorder
• 2-3 years Case Management experience with some supervisory experience

Skills, Knowledge and Abilities

• Excellent organizational, oral and written communication skills
• Spanish fluency is a plus

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Outlook and Excel
• Able to use or learn computer databases such as AWARDS, TMS

Physical Requirements

• Some walking and travel to escort clients to various appointments throughout the city
• Occasional visits to hospital emergency rooms, Nursing home
• Walking upstairs

Work Environment

• Mostly indoor office, occasionally in kitchen during groups
• Regular visits to client apartments also required

Local 74

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 15 Annual Sick Days

• 12 Agency Closures

• 20 Days or 4 weeks of Paid Time off and additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.