Farm Management Support Specialist

The Lely Center FMS Advisor supports dairy farmers in their transition to automatic milking and/or feeding. He or she is responsible for a correct start-up and advises the customers on how to optimize farm management at their choice by using Lely solutions throughout the customer lifecycle.

KEY RESPONSIBILITIES:

Customer interaction & satisfaction

• Provides before, during and after start-up guidance for robotic milking and/or feeding. Checks the settings in the farm management software before, during and after the start-up period, advice on desired settings and reports. Ensures a smooth transition period and provides required trainings to the farmer and farm employees.

• Promotes the use and sales of FMS Service Products to the customers.

• Provides service, support and troubleshooting on farm management-related issues via multiple channels: visit, phone, TeamViewer or email.

• Trains and guides customers in the use of the farm management software and day-to-day robotic milking/feeding routines. Monitors the performance of the farm with help of the available dashboards, processes this data in recommendations for improvement.

• Sets goals and based on that defines and executes measures to achieve the goals and give regular progress reports to the customer. Proactively build long-term relationships with customers to help them optimize their business to their choice through a coaching and advisory role.

• Participates and shares knowledge during online and in person customer events and knowledge sessions with the support of marketing and sales department.
• Engage customers in a long-term relationship with the best quality of service and advice.

• Create a network of external parties such as veterinarians, feed advisors and other industry partners. Promotes the Lely values to the outside world, provide trainings, information sharing and maintaining relationships with industry partners.

Job Type: Full-time

Pay: $20.90 - $22.06 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $21 - $22