Operation Manager(Logistics, Mandarin Required)

Responsibilities：

DSP Management：

· Manage the operations of Delivery Service Partners (DSP) in the district.

· Supervise and guarantee that DSP activities adhere to the company's standards and demands.

· Establish and sustain a quality assurance framework for DSPs to maintain high service standards.

Warehouse Management:

· Oversee the day-to-day operations of warehouse providers, ensuring consistent on-time, quality performance through communication and continuous improvement.

Operation Management:

· Manage cross-border parcels from China to international markets, building proactive monitoring systems and contingency plans to meet customer delivery commitments.

· Generate reports related to business transactions and operational efficiency.

· Conduct root-cause analysis of failures and take corrective actionsManage compliance, quality control, and quality assurance standards and specifications.

· Developing key performance goals and managing the performance of staff.-Lead daily control meetings, identifying issues and actions to be taken.

· Overseeing large projects and interpreting performance reportsManaging the budget and monitoring the financial health of a location or business unit.

Recruitment and Training：

· Recruit DSP personnel that meet the company's requirements.

· Organize and implement DSP training programs to improve the skills and service levels of the DSP team.

Requirements：

· Mandarin required.

· Bachelor degree or equivalent required.

· At least 1 year of hands-on experience in last-mile delivery operations management, with a proven track record of optimizing delivery routes and improving service quality.

· Strong leadership and team management skills, with the ability to effectively manage and motivate a team of delivery personnel.

· Excellent problem-solving and decision-making abilities, particularly in addressing the unique challenges of last-mile delivery.

· Proficiency in data analysis and reporting, with the ability to use data to drive operational improvements in last-mile delivery.

· Ability to work under pressure and meet tight deadlines, a common requirement in the fast-paced environment of last-mile delivery.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Language:

• Chinese (Required)

Ability to Relocate:

• Milwaukee, WI: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $90,000