IT Support (Mandarin Required)

• Manage and optimize network infrastructure across all warehouse locations, including installation, configuration, maintenance, and upgrades of network equipment to ensure high efficiency and stability.
• Oversee strategic maintenance of monitoring systems, regularly assessing and upgrading equipment to enhance security and operational visibility within warehouses.
• Lead the planning and design of IT infrastructure for new warehouses, collaborating with project teams to ensure infrastructure meets business requirements and is strategically aligned.
• Serve as the primary point of contact for emergency technical support, developing and implementing response plans to restore warehouse IT systems promptly in critical situations.
• Collaborate closely with domestic product and IT teams to provide strategic recommendations for improving the user experience of the GF App, supporting feature development and product optimization initiatives.
• Conduct in-depth analysis of common issues and root causes within the GF App, utilizing advanced troubleshooting techniques to resolve issues efficiently and prevent recurrence.
• Regularly monitor system and application performance, providing data-driven insights and recommending optimization solutions to ensure application stability and responsiveness.
• Maintain effective communication with various departments (e.g., Warehouse Operations, Product, IT Development) to ensure technical support aligns with business needs and enhances operational efficiency.
• Evaluate and refine technical support processes, promoting internal knowledge management and establishing standard operating procedures to improve response times and service quality.
• Lead technical training programs, providing team members with training in network operations, system management, and application support to elevate overall support capabilities.
• Utilize data analytics tools to monitor key performance indicators (KPIs) for technical support, including response times, issue resolution rates, and customer satisfaction, identifying and addressing areas for improvement.
• Regularly deliver technical support reports to management, offering data-driven recommendations to enhance strategic planning and operational effectiveness within the support function.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $24 - $26