Strategy Analyst I

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for a Strategy Analyst I located in Chicago, Illinois. Alternate locations may be considered for highly qualified candidates. In this dynamic role, you will be responsible for enhancing our global customer experience and supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams.

The Job…

• Generate recommendations for strategic growth initiatives, coordinate with internal teams to address and resolve operational issues, and monitor internal and partner performance and KPIs for emerging trends
• Proactively identify and resolve operational challenges and inefficiencies, focusing on creating sustainable improvements to prevent future issues
• Collaborate with cross-functional teams to identify process improvements, implement multi-team strategies for operational growth, and support strategic initiatives
• Develop analyses and insights for senior management to support strategic decision-making
• Support the planning and execution of long-term operational goals
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space

You… 

• 0-2 years of experience, including internships, in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
• Bachelor’s, Master’s, or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
• Detail-oriented with a strong emphasis on accuracy and quality of work
• Collaborative team player who is also capable of independent thought and execution
• Strong communication skills with the ability to influence others
• A proactive approach to work with a “get things done” mentality
• Resilient and adaptable in the face of changing priorities or unexpected challenges
• Strong analytical and problem-solving skills and an innovative mindset
• Ability to work on multiple projects concurrently and thrive in a fast-paced environment without losing sight of business strategy

Preferred…

• Prior experience with payments, fintech, ecommerce, social media, or marketplace companies a plus
• Prior experience with Looker, Microsoft Office, and Google Drive a plus
• Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
• Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $68,000-$84,000 equity benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.