What are the responsibilities and job description for the Customer Account Manager - Leominster, MA position at GOGcG?
Overview
Paige, a GCG company, is currently seeking a Customer Account Manager to join our Cable Assembly Account Management team!
As a Customer Account Manager with our Cable Assembly team, you will serve as a liaison between our customers and the company to address needs, inquiries, and issues. You’ll manage sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance, and maintaining ISO 9001 documents as needed for the Customer Service function.
For this role, we are excited to offer a remote work opportunity. However, candidates should be within a reasonable commuting distance from our Leominster office at 110 Jytek Dr. Leominster, MA.
Schedule: Monday to Friday, 8:00am to 5:00pm
What you'll do
- Serve as primary contact for all customer communications
- Process RFQ’s, follow to completion
- Support new product launch, coordination and management
- Communicate order status to customers in a timely manner
- Follow the RMA process
- Update customer communication log as needed
- Run reports on delivery performance, open orders, and other data as required
- Build and maintain customer relationships to increase sales
- Identify customer and market trends
- Assist other departments as needed, interacting heavily with the Customer Service team
- Complete all corporate training requirements
- Comply with ISO-9001 quality standards
- Set and track personal & business goals
What you'll bring
- Customer Service/ Account Management experience in production or manufacturing industry required
- AS degree or 3-5 years experience in customer service/account management related function preferred
- Strong written and verbal communications
- Experience in an electronics-manufacturing environment preferred
- Demonstrated experience with Windows and MS-Office (MS-Excel, MS –Word, MS-Outlook)
- Experience using an ERP system
- Ability to manage multiple tasks effectively
- Strong organization and attention to detail
What we offer
- Competitive annual salary
- Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
- PTO plan with company paid holidays (7)
- 401K with employer contribution
- An employee-centric company that values and truly appreciates our most important asset: You!
About GCG
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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