What are the responsibilities and job description for the IT Support Specialist - Collegeville, PA position at GOGcG?
Overview
GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office!
As an integral member of our IT Support team, you will leverage technical know-how and trouble-shooting skills to support our end users not only within our Collegeville facility but also across the company. You'll uphold our team's commitment to internal customer service to address and resolve end user challenges in an expedient and comprehensive way while working collaboratively with the rest of our IT department to make progress with on-going IT projects.
If you are looking to join a growing company and a collaborative team, we want to hear from you!
Please note that this position is onsite 5 days per week at our facility in Collegeville, PA.
What you'll do
- Work with a virtualized (VMWare) windows server/client system
- Active Directory: creating, editing, troubleshooting GPO, creating simple scripts
- Work with and troubleshoot Office 365; Azure applications, specifically SharePoint and Exchange
- Troubleshoot networked and WIFI devices, such as but not limited to barcode scan guns, thermal/laser printers, Android, iOS, Windows tablets, mobile phones, and workstations
- Create and update documentation as needed
What you'll bring
- Degree in IT and certifications a plus
- 2 years of Help desk experience; experience working in a manufacturing or distribution environment a plus
- Knowledge of Windows 7 & 10, MS Office Products including Office 365, TCP/IP, DNS, DHCP, GPO; ability to troubleshoot via CLI and Powershell
- Basic knowledge of Vmware 5.x , Windows Server 2008 , Exchange 2012 (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, APs, servers, phones, etc.
- Ability to work on a team to architect, design, and implement new technologies or operation improvements
- Ability to establish and maintain good rapport with end users and deliver effective remote support
- Willingness and ability to support a warehouse environment
- Willingness to travel occasionally, 5-10%
What we offer
- Competitive annual salary
- Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
- 401(K) with employer contribution
- An employee-centric company that values and truly appreciates our most important asset: You!
About GCG
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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