Software Implementation Manager

Overview

GCG Automation & Factory Solutions is currently seeking a Software Implementation Manager to lead and support a growing portfolio of software projects focused on improving operational efficiency and business process optimization. In this role, you will manage the full lifecycle of technology initiatives, including requirements gathering, process analysis, system design, implementation, and stakeholder engagement.

Projects will span across commercial-off-the-shelf (COTS) software, custom-built applications, and integrated system enhancements. You will work closely with cross-functional teams—including IT, business process owners, and system users—to align technology solutions with business needs. This role offers a dynamic environment with opportunities for career growth and project variety.

This role offers a remote work arrangement however candidates must be located within a reasonable travel distance of our facilities in one of the following areas:

• Pittsburgh, PA
• Dayton, OH
• Detroit, MI
• St Louis, MO

Occasional travel to corporate facilities located in one of the above locations will be necessary.  

What you’ll do

Business Process Optimization

• Collaborate with business teams to document current and desired workflows and convert them into system functional requirements
• Translate requirements into system configurations, workflows, and performance metrics
• Define and track key performance indicators (KPIs) for system effectiveness and efficiency
• Identify automation opportunities and process improvements across departments

Systems Architecture

• Evaluate current tools and systems, defining requirements for enhancements or new integrations
• Design scalable solutions aligned with enterprise architecture best practices
• Lead system architecture discussions and ensure alignment with business goals

Software Implementation

• Oversee the design, testing, rollout, and training phases of new software implementations
• Create supporting documentation including user guides, training materials, and test plans
• Coordinate with technical teams to ensure successful system delivery

System Management & Integration

• Maintain system configurations, user profiles, and access permissions
• Support integration troubleshooting, configuration adjustments, and data integrity assurance
• Provide hands-on support for system enhancements and version upgrades

Stakeholder Engagement

• Serve as the liaison between business and IT teams, ensuring solutions meet business objectives
• Facilitate collaboration among stakeholders, developers, and end users
• Present and communicate system changes, architecture, and process designs to key decision-makers

Project Management & Delivery

• Manage software implementation projects from concept to completion
• Ensure projects are delivered on time and within budget
• Support compliance with internal IT policies, regulatory standards, and security protocols

Continuous Improvement & Innovation

• Evaluate emerging technologies and trends to propose innovative system enhancements
• Drive a culture of continuous improvement and operational excellence
• Recommend and implement enhancements to improve system usability and adoption

Risk & Security Oversight

• Partner with IT to ensure system changes comply with security and governance protocols
• Proactively identify risks related to system implementations and integration

What you’ll bring

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Systems, or related field
• 5 years of experience in software implementation, systems architecture, business process management, or IT project leadership
• Experience working across cross-functional teams to design and deploy enterprise technology solutions
• Background in data structures, system integrations, and business analytics

Technical Skills & Knowledge

• Solid understanding of business process optimization, enterprise software, and systems architecture
• Familiarity with cloud platforms and SaaS tools (e.g., Zendesk, Salesforce, Aldridge)
• Experience with ERP systems, database design, and enterprise application management
• Strong foundation in project management methodologies and enterprise architecture tools

Soft Skills & Capabilities

• Strong critical thinking, communication, and problem-solving abilities
• Excellent verbal and written communication for both technical and non-technical audiences
• Ability to manage multiple projects and competing priorities effectively
• Collaborative mindset with a focus on delivering practical, user-focused solutions

Preferred

• Experience in distribution, manufacturing, or supply chain environments
• Working knowledge of distribution or manufacturing ERP systems
• Familiarity with IT compliance, security, and governance standards

What we offer

• Competitive annual salary and bonus plan
• Excellent health, vision, dental, short and long-term disability, and life insurance benefits
• PTO plan with company paid holidays (7)
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG Automation Factory Solutions

GCG Automation & Factory Solutions is dedicated to advancing the growth of light industry automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.