What are the responsibilities and job description for the Tech Support Specialist position at GOGov?
At GOGov, we're committed to delivering exceptional customer experiences and empowering our employees to grow with us. As a Tech Support Specialist, you'll play a critical role in our mission to make government simple for citizens and officials.
You'll work closely with our product and engineering teams to identify and resolve customer issues, ensuring seamless onboarding and optimal product usage. With a focus on customer satisfaction, you'll provide timely and effective technical support via email and phone.
Key Responsibilities:
- Remotely train and onboard new customers
- Provide technical support via email and phone
- Work with product and engineering teams on customer feedback and product releases
- Conduct annual account reviews with customers
Qualifications:
- Project management skills, highly organized
- Excellent communication and multi-tasking skills
- Tech savvy, learns quickly, and attention to detail
- Outgoing and great phone presence
- 2 years of related or professional office experience preferred
What We Offer:
- $70,000 - $95,000 salary (based on experience)
- Benefits – health, dental, vision, 401k & more
- Paid holidays and flexible time off (PTO with some flexible scheduling)
- Fun work environment, free office snacks, company lunches, and teambuilding events
- Multiple career path options in customer success, QA testing, product development, and more
Salary : $70,000 - $95,000
