What are the responsibilities and job description for the Museum Store Retail Associate position at Gold Coast Railroad Museum?
Museum Store Retail Associate
Gold Coast Railroad Museum – Miami, FL
Position Type: Part-Time
Location: Gold Coast Railroad Museum
Weekend availability required
About Us
The Gold Coast Railroad Museum is a premier destination for history, culture, and education, dedicated to preserving South Florida's rich railroading history. We strive to deliver exceptional experiences for visitors from all over the world.
Position Summary
The Museum Store Retail Associate and Visitor Services role serves as the first point of contact for museum visitors, combining retail operations with visitor service duties. This essential position ensures a welcoming and memorable experience for all guests while maintaining efficient retail and admissions operations.
Responsibilities
Visitor Services:
- Staff the front desk and manage admission transactions.
- Provide welcoming and informative experiences for all museum visitors.
- Answer phone inquiries with accurate and up-to-date information about museum programs and membership levels.
- Represent the museum professionally in all guest interactions.
- Assist with processing reservations and bookings.
Retail Operations:
- Operate point-of-sale (POS) systems and process sales transactions.
- Handle cash and follow museum financial protocols.
- Restock merchandise and maintain inventory accuracy.
- Perform store opening and closing procedures.
- Engage in suggestive selling to promote products.
- Ensure the store adheres to visual standards for cleanliness and organization.
Qualifications
- Proficiency with POS systems and Microsoft Office applications.
- Demonstrated cash handling experience.
- Excellent interpersonal and communication skills.
- Confidence in speaking to large groups.
- Prior experience in customer service or retail environments.
Physical Requirements
- Must be able to walk or stand for extended periods.
- Ability to lift 20-50 pounds regularly.
- Manual dexterity to operate electronic office equipment efficiently.
Work Environment
- A fast-paced museum and retail setting.
- Interaction with the public in both indoor and outdoor environments.
- Must be comfortable working independently or as part of a team.
Schedule Requirements
- Part-time role with flexible scheduling based on museum needs.
- Weekend and holiday availability required.
- Occasional evening shifts for special events.
Additional Requirements
- Successful background check.
- Reliable transportation.
- Professional appearance and demeanor.
- Strong attention to detail.
- Interest in history, culture, and museums is a plus.
What We Offer
- Opportunity to work in a dynamic and culturally rich environment.
- Be part of a team passionate about history and community engagement.
- Growth potential within the museum and visitor services sector.
Join us at the Gold Coast Railroad Museum to create unforgettable experiences for our guests while advancing your skills in retail and visitor engagement!
How to Apply:
Submit your resume and a brief cover letter highlighting your qualifications and interest in this position.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 – 30 per week
Shift:
- Day shift
Ability to Commute:
- Miami, FL 33177 (Required)
Work Location: In person
Salary : $14 - $16