What are the responsibilities and job description for the Bingo Floor Clerk Generalist position at Gold Country Casino Resort?

Job Description

MUST BE 21

SUMMARY : Under the management of the Bingo Manager, the Bingo Clerk Generalist is a key role in creating an engaging and entertaining experience for guests. Responsibilities include customer service, handling Bingo paper and pull-tab inventory, processing cash transactions and sales, assisting the Bingo Caller during sessions, and supporting overall Bingo operations. This role serves as a host and entertainer, fostering guest relationships, promoting loyalty, and ensuring positive experiences. Excellent communication skills, attention to detail, and adherence to Casino policies and Gaming regulations are essential to delivering a memorable and enjoyable experience for every guest.

ESSENTIAL JOB DUTIES ASSIGNED :

Host and entertain guests during Bingo sessions, creating an engaging, welcoming atmosphere that fosters loyalty and positive experiences.
Facilitate Bingo operations by accurately handling cash transactions, balancing banks, and ensuring all Bingo paper and pull-tab inventory is maintained and accounted for during sessions.
Promote and sell Bingo items and activities to guests, actively upselling and cross-selling products to enhance the guest experience and maximize revenue ensuring all transactions are accurate, engaging, and provide clear, helpful information to guests.
Assist guests by providing information on game rules, prize amounts, and any current promotions, maintaining a friendly, approachable, and entertaining demeanor.
Monitor game activities closely to ensure accurate payouts, timely start times, and an efficient pace of play, adjusting to guest needs while maintaining an upbeat and engaging tone.
Reconcile sales, inventory, and bank records at the end of each shift, ensuring all funds, assets, and documentation are accurate and properly recorded in accordance with policies and procedures.
Support Bingo promotions and special events by enthusiastically communicating offerings to guests and encouraging participation.
Maintain the Bingo supply area and inventory control, ensuring appropriate stock levels for each session and assisting with periodic physical counts as needed.
Provide an exceptional guest experience by promoting positive interactions, resolving guest inquiries, and ensuring a high-energy and enjoyable environment.
Perform other duties as assigned by management.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Six months or greater experience in a customer service or cashiering role preferred, particularly in a gaming or Bingo operations.

Must be proficient in basic computer skills and comfortable using software relevant to Bingo operations.

Ability to compute mathematical totals quickly and accurately, maintaining accuracy during peak times.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must pass initial drug screening, background investigation, random drug tests, and credit check.

This position is responsible for compliance with Casino internal control policies and procedures as they pertain to this role.

LANGUAGE SKILLS :

Strong verbal communication skills, with the ability to deliver information clearly and engagingly to guests.

Able to read, interpret, and follow operating procedures, safety rules, and other job-related documents.

Skilled in handling guest inquiries and complaints with professionalism and courtesy, ensuring positive customer experiences.

MINIMUM EDUCATION REQUIRED :

High school diploma or GED required.

MATHEMATICAL SKILLS :

Proficient in basic arithmetic, including addition, subtraction, multiplication, and division, using whole numbers and decimals.

Able to apply basic mathematical concepts such as fractions, percentages, and ratios to manage inventory and financial reconciliations.

Handle cash transactions with precision, including making change accurately and efficiently while ensuring adherence to cash-handling policies and procedures.

REASONING ABILITY :

Ability to apply commonsense reasoning to carry out instructions furnished in written, oral, or diagram form.

Skilled in handling problems that may involve several concrete variables in a standardized environment, using sound judgment.

Detail-oriented with strong organizational skills to maintain focus during busy sessions.

Must be proficient in basic computer skills and comfortable using software relevant to Bingo operations.

Ability to compute mathematical totals quickly and accurately, maintaining accuracy during peak times.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing job duties, the Team Member must communicate clearly and effectively over a microphone.

Regular activities include standing, walking, sitting, and using hands and fingers to operate or handle objects with precision.

The Team Member is occasionally required to reach with hands and arms and may need to lift and / or move items weighing up to 25 pounds.

Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of conditions an Team Member may encounter while performing essential job functions.

Noise levels vary, typically moderate in office areas, but may increase to loud on the gaming floor.

The Team Member may be exposed to tobacco smoke while working on the gaming floor.

PLEASE NOTE

Tyme Maidu of Berry Creek Rancheria Preference

Native American Preference

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What are the responsibilities and job description for the Bingo Floor Clerk Generalist position at Gold Country Casino Resort?

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