What are the responsibilities and job description for the Head Houseperson - The Historic Cavalier Hotel position at Gold Key | PHR?
YEAR-ROUND Housekeeping opportunity with The Cavalier! Learn from the best to deliver 5 Star service to our guests- the first of its kind in Virginia Beach. Bus pass discount, immediate 401K eligibility, and Marriott hotel discount perks!
Clean as well as maintain all corridors, vending areas, elevators, landings & service areas on guest room floors ensuring property’s standards of cleanliness. Provide linen supplies for room attendants & routinely stock floor closets. Maintains outgoing & incoming laundry deliveries.
Clean as well as maintain all corridors, vending areas, elevators, landings & service areas on guest room floors ensuring property’s standards of cleanliness. Provide linen supplies for room attendants & routinely stock floor closets. Maintains outgoing & incoming laundry deliveries.
- Maintain designated floors according to hotel’s standards of cleanliness.
- General removal of trash & debris from floors.
- Maintain vending areas (sweep, mop, wipe ice machines & doors).
- Maintain service landings, stairwells & storage closets.
- Remove debris from stairwells or elevator tracks maintaining clean appearance.
- Dust & clean all furniture in designated areas as well as floors.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.
- Remove dirt, smudges & grease from doors/doorframes.
- Restock supply items in designated closets & storage areas.
- Stock room attendant carts with linen & supplies.
- Clear linen chute & maintain flow.
- Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.
- Make up cribs & rollaway beds when needed.
- Report any missing articles, damage or mechanical problems to the Supervisor or Manager.
- Turn in articles left in room to your direct Manager of Loss Prevention.
- Exceeds guest expectations at all times.
- Successfully completes other assigned duties.
