What are the responsibilities and job description for the Head Houseperson - The Historic Cavalier Hotel position at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC?
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YEAR-ROUND Housekeeping opportunity with The Cavalier! Learn from the best to deliver 5 Star service to our guests- the first of its kind in Virginia Beach. Bus pass discount, immediate 401K eligibility, and Marriott hotel discount perks!
Overview
Clean as well as maintain all corridors, vending areas, elevators, landings & service areas on guest room floors ensuring property’s standards of cleanliness. Provide linen supplies for room attendants & routinely stock floor closets. Maintains outgoing & incoming laundry deliveries.
Responsibilities
- Maintain designated floors according to hotel’s standards of cleanliness.
- General removal of trash & debris from floors.
- Maintain vending areas (sweep, mop, wipe ice machines & doors).
- Maintain service landings, stairwells & storage closets.
- Remove debris from stairwells or elevator tracks maintaining clean appearance.
- Dust & clean all furniture in designated areas as well as floors.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.
- Remove dirt, smudges & grease from doors/doorframes.
- Restock supply items in designated closets & storage areas.
- Stock room attendant carts with linen & supplies.
- Clear linen chute & maintain flow.
- Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.
- Make up cribs & rollaway beds when needed.
- Report any missing articles, damage or mechanical problems to the Supervisor or Manager.
- Turn in articles left in room to your direct Manager of Loss Prevention.
- Exceeds guest expectations at all times.
- Successfully completes other assigned duties.
Qualifications
SkillAble to read, write & speak basic English.ExperienceCommensurate or transfer skill set is primary importance.EducationHigh School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.SkillAble to understand & apply basic mathematical skills.SkillAble to apply common sense understanding to carry out simple one- or two- step instructions.SkillAble to deal with standardized situations with only occasional or no variation.SkillAble to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.SkillGood attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.SkillAble to work a flexible schedule including weekends & holidays as required.
