OTC IT Functional Analyst

Join our great team of dedicated individuals in our new position of OTC IT Functional Analyst!

• Are you looking for a career change, rather than just another job?
• Are you excited to work in a role where you will have great impact on the organization?
• Do you enjoy working collaboratively with other teams to achieve greater success?
• Would you like to be part of a team that prioritizes innovation, collaboration, and strong family values?

If you answered yes to the above and are eager to make an impact in a supportive, values-driven environment where your contributions matter, we want to hear from you!

We're looking for a talented individual to join our dynamic team at Gold Medal Bakery, a proud 4th-generation family-owned business. With a rich legacy of excellence and a forward-thinking mindset, we are committed to harnessing the power of data to drive smarter decisions and foster growth.

GMB is undergoing a huge transformation journey both Process and Systems. We have been here for the past 100 years, and with your valuable skills and insights, we will draw the path that will lead us to the next 100 years. Build the future with us and be part of a lasting family legacy.

Work on-site at our Fall River, MA location as our first OTC (Order-to-Cash) IT Functional Analyst where you will partner with core IT team and systems users to support and enhance SAP OTC processes, participate in software product evaluations, project planning, application integrations, implementation, testing, trouble shooting, and support of the SAP platform. This position requires strong communications, planning and technical skills working directly with various levels of the company. As this is a newly created position, you'll have the opportunity to shape the role and contribute to GMB's exciting growth journey!!

Here at Gold Medal Bakery, we employ state-of-the-art technologies in our IT Infrastructure. These technologies support a customer-faced ordering system, predictive analytics, redundant computer systems and storage, Enterprise ERP and factory automation including robotics.

RESPONSIBILITIES AND ESSENTIAL TASKS

• Collaborates with stakeholders to gather and document business requirements effectively.
• Analyzes and translates business needs into clear technical specifications.
• Works closely with development teams to ensure delivered solutions align with meet business objectives goals.
• Identifies areas opportunities for process improvement and proposes practical solutions.
• Creates and maintains detailed comprehensive project documentation, including use cases, user stories, and flow charts diagrams.
• Performs gap analyses and recommends strategies to optimize system performance.
• Conducts user acceptance testing (UAT) and provides training as necessary.
• Continually assesses the impact of emerging SAP technologies and evaluates their business value for IT leadership.
• Builds strong cross-departmental relationships to drive the strategic use of SAP applications for business growth.
• Implements project management methodologies (e.g., Agile, Waterfall) to ensure best practices in application lifecycle management, focusing on continuous improvement.
• Ensures all work complies with regulatory standards, policies, procedures, and organizational objectives.
• Stays informed on updated with the latest IT trends and technologies to propose innovative solutions.
• Supports training and knowledge-sharing initiatives within the team and across the organization.
• Performs all other related assignments and training of other employees as required.
• Always operates according to company core values of caring, commitment, and integrity.

QUALIFICATIONS

Experience/Preparation and Training

• Bachelor's degree in IT, Computer Science, Business Administration, or related field or equivalent combination of education and technical experience..
• Experience as an IT Business Analyst or similar role.
• Proficiency in tools like JIRA, Confluence, and MS Office Suite.
• Certifications such as CBAP, CCBA, or PMI-PBA are a plus.
• SAP experience is a plus as data used comes from SAP applications.

Skills and Abilities

• Strong analytical and problem-solving skills.
• Experience with software development lifecycle (SDLC) and Agile methodologies.
• Excellent communication, writing and documentation skills.
• Must have strong collaboration and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.
• Ability to work efficiently both independently and collaboratively within a team environment.
• Must be able to lead and/or actively participate in assigned projects or business improvement deliverables.

Independent Judgment and Action
Must be a self-starter, and able to work independently with a minimal amount of supervision. Must be able to lead and/or actively participate in assigned projects or business improvement deliverables.

Benefits of working at Gold Medal Bakery!

When you join the Gold Medal Bakery team, you not only become part of our team, but also join our family of individuals who help us to uphold our commitment of providing the best products and services.

We view our team members as our most valuable asset, and provide a competitive salary and comprehensive benefits, including the following

• Paid holidays, sick and vacation time
• Medical, Dental and Vision Insurance
• Life, AD&D and LTD insurance
• 401K with discretionary company match
• Scholarship Eligibility
• Referral Bonuses
• Tuition Reimbursement
• Gym Membership Reimbursement
• Annual Physical Exam Incentive
• Doordash DashPass account for free food deliveries!
• Skecher’s Corporate Shoe Discount
• Annual Employee Family Company Events
• And more!

If you are qualified and interested in this position, we encourage you to apply now on our website at https://www.goldmedalbakery.com/employment-opportunities/