What are the responsibilities and job description for the Functional Analyst / BA (B2B Experience) position at Kavyos Consulting?
Provide analysis of detailed requirements in collaboration with business users and development team to identify order management issues, features, functions and recommend enhancements in partnership with ecommerce business teams.
Strong CX focus to champion discussions around best in class website design, user interaction and consumer journey flow. Drive consensuses for priorities across brands, regions and fuse with eCommerce best practices and CX trends / tools. Responsible for detailing out business requirements for the B2B platform and review with brands teams then brief into IT demand
Partner to drive testing for new requirements or changes and assist brand teams with executing UAT and signoff on original requirements. Work with brand teams to build any updated training or business process updates associated with the changes
Strong UX experience with customer journeys, website usability / design and background in B2B / B2C processes, technical and business acumen
2 years' experience in B2B or B2C eCommerce with global markets in a multi-brand environment preferred
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