What are the responsibilities and job description for the Director of Member Experience position at Gold's Gym - SoCal?
About Gold's Gym - SoCal
We're a dynamic fitness community that's dedicated to helping our members achieve their wellness goals. As we continue to grow, we're seeking a skilled General Manager to lead our team and provide exceptional service to our members.
Key Responsibilities:
- Cultivate a positive club culture by assembling a high-performing team that aligns with our mission and values.
- Ensure project milestones are met while maintaining quality service standards.
- Enforce club rules and policies, promoting proper execution of procedures.
- Manage hiring and staffing processes to maintain a fully engaged team.
- Drive results and continuous improvement in Service and Fitness categories through strong business acumen and individualized communication.
Requirements:
- 3-5 years of progressive management experience with measurable outcomes of employee development and promotion.
- 5-7 years of broad retail/hospitality/operations industry experience.
- Experience managing P&L reports and demonstrating math and analytical skills.
- Demonstrated success managing through defined strategy and delegation.
Benefits:
- A diverse and inclusive work environment.
- Ongoing professional development opportunities.
