Supervisor - Business Control

TITLE: SUP - BUSINESS CONTROLSTATUS: EXEMPTREPORTS TO: DIRECTOR - OPERATIONS PLANNING AND GOVERNANCEDEPARTMENT: OPERATIONS PLANNING AND GOVERNANCEJOB CODE: 11794 PAY RANGE: $92,300.00 - $110,000.00 ANNUALLY   GENERAL DESCRIPTION: The Supervisor – Business Control supports the Operations Planning and Governance Team within Service Operations as the first line of defense Business Control Function. The Team works collaboratively with partners across the organization, strengthening Risk Management and focusing on Modernizing the Credit Union. This role will lead a small team in the development, implementation and management of the control inventory and documentation. This role will be responsible for designing and implementing the business unit’s control monitoring program for control effectiveness.  This position requires strong partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes –  Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships   TASKS, DUTIES, FUNCTIONS: Under the guidance of the Director of Operations Planning and Governance, design and develop the Business Unit’s First Line Control Monitoring Program. Identify and document controls across Service Operations, while also identifying related regulations/laws that impact the organization, identify control gaps and recommend options to mitigate risk exposure. Maintain continuous Control Monitoring Program by creating monitoring frequency using a risk-based approach and review for control effectiveness, focusing on how inherent risks can be minimized by the right level of controls to obtain acceptable residual risk levels Review business process, program, procedural documentation to ensure controls are documented with the ability to assign risk ratings to key documentations Manage reporting of control measurements, identify and track Key Risk Indicators (KPI) and Key Surveillance Points (KSP) for risk analysis, decision-making, and prioritization Work closely with Service Operations Quality Assurance Program to improve effectiveness of its program. Assist in various risk assessments, reviews and audit conducted by Compliance, Enterprise Risk Management, and Internal Audit. Contribute to a culture of continuous process improvement by utilizing subject matter expertise to strengthen controls, collaborating with business leaders and communicating business impact to leverage synergy and mitigate risk. Promote risk and control awareness across the organization, by establishing and maintaining relationships with key business line analysts and functional stakeholders. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to Service Operations, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite and ensure operational integrity and compliance with applicable regulations. Identify opportunities for continuous improvement and innovation. Manage a team of individual contributors, including balance workloads, monitor timeliness of deliverables, and manage efficiency of the department and staff. Recruit and develop talent; manage an organization that keeps resources productively engaged in moving the business forward. Foster a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through words and actions and encouraging positive employee morale throughout Golden 1 by living out our Mission, Vision and Core Values. Demonstrate strong leadership qualities, sound judgement, and critical thinking abilities in managing day-to-day operations and strategic initiatives. Perform other duties as required to support Services Operation, such as developing ad-hoc risk analysis, performing deep dive investigations, or driving specific risk and control initiatives.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.   ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All departments within Service Operations, other business units, Compliance, Enterprise Risk Management, Internal Audit. EXTERNAL: Vendors, Regulators QUALIFICATIONS: EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if individual demonstrates skill level appropriate to the position. EXPERIENCE: Minimum 8-10 years of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 4 years of prior quality assurance/control/review experience, preferably in financial institutions. 3 years of leadership experience or responsibility in supervisory roles and duties. Experience in related financial institution experience strongly encouraged. KNOWLEDGE / SKILLS: Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information Ability to prioritize workflows, ensure deadlines are met Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail   PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range.  A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.   LICENSES / CERTIFICATIONS: Compliance and Risk related certifications desired but not required, such as, Credit Union Compliance   Expert (CUCE) and/or NAFCU’s Certified, Compliance Officer (NCCO), Certified Bank Compliance Officer (CBCO), and/or Certified Regulatory Compliance Manager (CRCM) etc.    THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 01.21.2025

Salary : $92,300 - $110,000