What are the responsibilities and job description for the Guest Services position at Golden Bell Camp and Conference Center?
Responsible for providing quality guest service as it pertains to
checking in/out of guests; PBX operations to include mail/message service;
taking reservations; and services in a gracious and professional manner.
Demand accuracy with daily accounting procedures.
QUALIFICATIONS:
- High School Diploma
- Evidence of leadership ability and teamwork.
- Organized
- Detail-oriented.
- Good communicator
- Able to multitask and prioritize the importance of tasks.
- Long-range planner
- Creative
- Makes good decisions under pressure.
- Able to be flexible and change specifics quickly.
- Annually affirm Golden Bell Camp’s Statement of Faith
- College degree or equivalent experience
- Business background preferred
- Inter-Varsity Background preferred
- Ability to supervise, train and develop office staff
- Ability to prioritize and work on multiple objectives
- Ability to take charge of tasks and work independently
- Ability to develop office procedures
- Ability to work well with others
- Basic knowledge of Microsoft Word, Excel and Reservation System
- File alphabetically or chronologically
- Good written and verbal communications skills
- Good computer skills
- Flexibility work irregular and extended hours as required
ESSENTIAL JOB FUNCTIONS:
- Check-in and check-out guests in a confident, professional, and friendly manne
- Initiate courtesy follow-up after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
- Complete all items as listed on shift checklists.
- Verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Rate, 4. Date of departure, 5. Number of guests, and 6. credit card processing
- Ensure proper credit card procedures are always followed to include credit card processing and guest signature on registration slip.
- Adhere to all cashiering procedures: to include the verification of all cash, credit card, and check transactions during a given shift.
- Advise guests of any messages, mail, faxes, etc. received for them.
- Communicate service and amenities to guests.
- Record and relay messages accurately, completely and legibly.
- Maintaining and updating files
- Keeping office supplies in inventory
- Assuring that guests insurance forms are completed.
- Assisting in registration
- Maintaining a reservation system-Create online registrations.
- Performing office functions to support own work and others’ work as assigned.
- Working in partnership with the team as needed on specific.
- Participating in scheduled community activities and meetings
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $15 - $17