What are the responsibilities and job description for the Guest Services Ambassador position at Mountain Lodge at Telluride?
Job Summary
We are seeking an experienced and charismatic Front Desk Agent to join our team at Mountain Lodge at Telluride. As a vital member of our hospitality team, you will be responsible for creating unforgettable experiences for our guests through exceptional service, efficient registration processes, and proactive problem-solving.
Main Responsibilities
We are seeking an experienced and charismatic Front Desk Agent to join our team at Mountain Lodge at Telluride. As a vital member of our hospitality team, you will be responsible for creating unforgettable experiences for our guests through exceptional service, efficient registration processes, and proactive problem-solving.
Main Responsibilities
- Welcome guests with a warm smile and provide personalized attention throughout their stay.
- Process registrations, manage guest information, and maintain accurate records.
- Resolve guest complaints and concerns promptly and professionally.
- Collaborate with other departments to ensure seamless communication and services.
- Develop a strong understanding of local attractions, amenities, and events to enhance the guest experience.
- Achieve excellent results in a fast-paced, dynamic environment while maintaining a calm and composed demeanor under pressure.
