What are the responsibilities and job description for the DECATUR PLAYERS CLUB REPRESENTATIVE position at Golden Entertainment, Inc.?
Decatur Players Club Representative
Arizona Charlie’s Decatur (Las Vegas, NV)
Description
Summary:
Provide information to guests about the benefits of being a Players Club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.
Essential Functions And Responsibilities
Qualifications
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Arizona Charlie’s Decatur (Las Vegas, NV)
Description
Summary:
Provide information to guests about the benefits of being a Players Club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.
Essential Functions And Responsibilities
- Explain to guests how the Players Club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
- Enroll and create new member accounts
- Review daily event calendar and be familiar with current activities/offerings and all casino/hotel current promotions.
- Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players in K-man for new player incentives
- Assist guests with any complaints, comments, and card discrepancies
- Ability to accurately balance cash drawer
- Keep the booth area clean and orderly at all times
- Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage
- Offer information regarding property promotions, products, services, and events taking place
- Smile, make eye contact, and use the guest’s name while interacting
- Provide outstanding customer service in a timely manner to both guests and fellow employees
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Perform other duties as assigned
Qualifications
- 6 months of previous experience in same or similar role preferred
- Previous experience working in a team or group environment
- Ability to accurately input and access information in the property management system/computers
- Able to efficiently compute accurate mathematical calculations
- Moderate computer skills
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Gaming
- Occasionally push/pull up to 10 lbs.
- Occasionally lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels
- Occasionally kneel, stand, and walk
- Frequently bend, sit, and communicate via paging system
- Constant use of vision and hearing, reach, twist, and distinguish between shades of color
- Indoor
- Smoky and noisy
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
