TRUE REWARDS MANAGER

True Rewards Manager

Aquarius (Laughlin, NV)

Description

General Summary

This position is responsible for daily operations and general management of True Rewards. The Manager position requires strong leadership skills, proven ability to manage others and analytical, budget and financial experience. The Manager must possess a positive work ethic and excellent communication and organizational skills.

Essential Duties And Responsibilities

• Provide direct training, motivation and evaluation of supervisors.
• Oversee training of agents, employee’s hours, leaves and PTO time.
• Monitor team members for accuracy and performance.
• Maintain human resources and gaming compliance.
• Anticipate and plan solutions to potential problems.
• Explore solutions to system problems and new ways of utilizing system potential.
• Oversee and assist loading concert venues, in addition to preparing and analyzing concert reports.
• Promote understanding and communication between departments and properties.
• Ensure accuracy of casino tracking.
• Oversee research and responses to guest complaints for accuracy and GREATER Guest Service.
• Develop and monitor a budget, provide effective financial reporting/analysis and cost benefit analysis.
• Deal with a number of problems requiring initiative and good judgment.
• Multi-task, organize and prioritize work to meet deadlines.
• Work independently, with interruptions, on multiple projects at once.
• Read, analyze, and interpret players slot/table games play and make comping decisions based on company policy.
• Effectively present information to guests and to members of management.
• Have excellent computer skills (experience with CMS, ShowGate, Oasis, Microsoft Word, Excel, and LMS is a plus).
• Work for sustained periods of time maintaining concentrated attention to detail.
• Perform any other duties as assigned by management.
• Provide outstanding guest service to all internal and external guests
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
  
  

Requirements

Job Specifications –

Qualifications

• Must be at least 21 years of age.
• Prefer a minimum of three years of casino experience preferably in a supervisory role within the slot club, host, or player development area.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
• Abide by all State and corporate gaming regulations pertaining to the presence of minors in gaming areas.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Must be able to obtain and maintain all cards required by the company.
• Must be able to verify right to work in the U.S.
  
  

Working Conditions –

• Physical Requirements
• Temperature changes associated with working indoors or outdoors.
• Varied shifts determined by duties and business levels.
• Providing service to guests who may be smoking and drinking alcohol.
• Moderate to loud noise levels.
• Other conditions associated with a casino environment.
• Able to see small print such as driver’
• s license information 100% of shift time.
• Able to stand and/or walk 25% of the shift time.
• Able to sit at a desk 75% of the shift time.
• Able to get in and out of seat numerous times per shift.
• Able to occasionally lift, push or pull up to 30 lbs. Required Work Cards
• Gaming
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations