What are the responsibilities and job description for the Customer Success Manager (CSM) position at Golden Era Promotions?
At our company, we’re dedicated to building meaningful connections with our customers. As a Customer Success Manager, you’ll be at the forefront of our customer engagement efforts. In this Customer Success Manager role, you’ll reach out to both current and potential customers, understanding their needs, answering questions, and highlighting the value our products and services bring to their lives. This Customer Success Manager position is ideal for someone with a positive attitude, outstanding communication skills, and a passion for making meaningful connections. Key Responsibilities of Customer Success Manager’s : Listen actively to customers, identify their needs, and make personalized sale recommendations to enhance their experience Gather feedback on customer satisfaction, recording valuable insights to improve service offerings Build rapport by providing consistent, personalized service and recognizing opportunities to strengthen relationships Update and maintain accurate customer records of sales and interactions Identify and troubleshoot issues, providing sale solutions where possible Collaborate with the marketing and sales teams to develop outreach strategies aimed at improving customer retention and satisfaction Stay informed about industry trends, sales, competitors, and customer preferences to better address inquiries and offer good insights Work closely with sales to ensure a seamless customer experience Qualifications for a Customer Success Manager : Strong interpersonal and communication skills Experience in customer service, outreach, sales, or a similar role is preferred Familiarity with customer engagement tools is a plus High school diploma or equivalent required Strong organizational skills and attention to detail What We Offer : Competitive compensation with performance-based incentives Professional development opportunities and training resources A supportive and inclusive team environment focused on employee growth If you’re excited about creating positive experiences and building lasting customer relationships, apply now! #LI-Onsite Powered by JazzHR
