Surveillance Manager

Job purpose

Under the direction of the General Manager, the incumbent is responsible for the successful operation of the surveillance shifts and staff.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Communicate and implement dept. procedure in accordance with director and internal controls.
• Assist in developing and implementation of surveillance department and equipment training and repair.
• Monitors premises of all areas to detect crimes or disturbances, using closed circuit television monitors, and notifies authorities by telephone if need for corrective actions.
• Completes surveillance reports and investigations for gaming commission and department head.
• Trains and monitors staff to assure all gaming regulations and reports are followed, according to law.
• Review staffing levels to maintain budgeted levels of employment.
• Delegate authority and assign responsibilities.
• Development of staff, interviews, hires, and evaluates. Manages programs to control and reduce loss time injuries.
• Review surveillance room activities.
• Meet with departmental directors and managers as needed.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and employees as appropriate.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Five (5) years of experience in surveillance of a high-volume business or industry.
• Four (4) year degree in a related fields or equivalent work experience.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Must have basic skills in Microsoft Office including Word, Excel, and Outlook.
• Ability to work occasional overtime and irregular hours.