What are the responsibilities and job description for the GNLC VIP Service Representative position at Golden Nugget Las Vegas?
Overview
Essential Duties/Responsibilities:
Must have solid planning, time management, decision-making, organization, and interpersonal skills. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationship with all individuals. Proficient in computer systems including MS Word, Outlook and Excel. Ability to work occasional overtime and irregular hours.
Essential Duties/Responsibilities:
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
- Must have an outgoing personality and be able to generate new business.
- Greet and interact with guests in the casino in a courteous and professional manner.
- Must have a thorough understanding of the Player’s Club benefits.
- Make reservations for guests for hotel, food and other resort services according to established guidelines.
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Maintain integrity of database by following precise standards of data entry.
- Ensure the protection of customer’s rewards and credit lines.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Previous commission, customer service, telemarketing or retail sales experience strongly preferred.
- Demonstrated successful performance in a guest service role in a high volume public environment.
Must have solid planning, time management, decision-making, organization, and interpersonal skills. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationship with all individuals. Proficient in computer systems including MS Word, Outlook and Excel. Ability to work occasional overtime and irregular hours.
