Core System Manager

Job Summary

Under Minimal Supervision, the Core System Manager is responsible for analyzing banking operations in order to establish their technology requirements. This position develops and implements projects in support of business requirements. Working with internal staff and third parties, the Core Manager ensures accurate core configurations and data integrity.     

Essential Job Duties

• Strong understanding of core banking technologies with the ability to creatively use core resources in support of business needs.
• Supports and administers products with direct core integration
• Provides business analysis and requirements gathering in support of end-users.
• Translates business needs and requirements into system capabilities.
• Ability to identify the optimal trade-off related to projects between scope, time, and cost.
• Provides technical support on core banking integrations as well as products.
• Documents procedures related to core banking application.
• Develops management reporting and dashboards using applicable tools as required.
• Actively addresses outstanding defects or issues impacting business operations.
• Implements/addresses within organizational priorities requests for core application customization
• Facilitates testing and quality control processes in relation to core applications management.
• Manages the core applications workgroup including coaching, training, and task management.
• Perform other duties and responsibilities as assigned.

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Analytical Skills: Synthesizes complex or diverse information, collects and researches data when necessary, identifies data relationships, designs workflows and procedures, analyzes assigned tasks, resources and workflow processes to prioritize projects and determine best way of meeting deadlines and requirements.  

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively. 

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations Engages consistently in professional behavior.

Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements including but not limited to: all applicable consumer protection laws and regulations governing financial institutions, the Bank’s Bank Secrecy Act / Anti-Money Laundering and OFAC (BSA/AML/OFAC) in accordance with his/her respective job duties and responsibilities

Confidentiality: Maintains a high degree of confidentiality. When sending confidential electronic communications outside the internal Bank network, use [Secure] in the subject line.

Organization: Maintains continuous workflow to meet daily/weekly/monthly deadlines. 

Leadership & Management: Abides by the Bank’s leadership principles at all times. Reacts well under pressure. Develops subordinates' skills and encourages growth by providing candid, relevant feedback and coaching. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate.  Demonstrates and instill in others an appropriate sense of urgency. Recruits and retains high quality team members. 

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or equivalent experience.
• Minimum 10 years’ relevant work experience in banking/finance
• Familiarity with banking regulations related to operations

Computer & Software Skills

• Must have foundational computer skills including Microsoft Office Suite (Outlook email and calendaring) and the Internet.
• Must have experience in management of Core Banking applications. Jack Henry experience preferred.

Travel

• Occasional local travel

Additional Information

Min.: $120,000 to Max.:$130,000