What are the responsibilities and job description for the Transportation Dispatcher position at Golden State Foods?
Overview:
The role of the Transportation Dispatcher is to support local Transportation leadership in the daily operations of the department as well as serve as a liaison between QCD’s Corporate Operations Control Center and/or Customer(s). This position will report directly to the Transportation Manager.
- 5PM - 5AM
- Wednesday - Friday (Every other Saturday)
- Debrief drivers daily, with a goal of identifying key issues throughout their route; document and report all opportunities to leadership
- Ensure drivers meet daily requirements (i.e., login/out of Roadnet, TRACE, ELD, complete trip sheets and clock in/out timely, etc.)
- Create and maintain data trackers using various reports on metric driven systems
- Daily communication with drivers, supervisors and managers regarding Driver, Route & Equipment analysis.
- Research and/or resolve all customer service-related inquiries and/or issues, using web-based customer portal and email.
- Analyze routes and behaviors using Safety Systems and BI Tools, (i.e. Samsara, Coretex, CoreTemp, Omnitracs, Tableau, etc.)
- Perform all other duties as assigned by Transportation Leadership
- HS Diploma (Undergraduate degree preferred)
- Bilingual a plus (Spanish)
- Proficient in MS Office (Excel, Word, Teams, Outlook)
- Able to communicate professionally and effectively
- Able to Multi-task
- Able to perform data entry
- Federal DOT Hours of service rules and regulations knowledge (Minimum Entry Level preferred but not required)
- Able to work varying schedules, overtime as needed and all holidays
- Work schedule subject to change based upon operational needs
