What are the responsibilities and job description for the Manager, Team Member Experiences position at Golden State Warriors?
About the Position
The Golden State Warriors and Chase Center are looking for a Manager to oversee the day to day operations of Champions365, Chase Center’s service program, to drive high team member engagement and deliver world class experiences. In this role, you will lead all program components, including recognition, coaching, training and appreciation. Additionally, you will manage the operations of the Team Member Campus. This position reports to the Senior Director, Guest Experiences.
Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!
This is a full-time position based onsite in San Francisco, CA.
Key Responsibilities
- Build and implement the core aspects of Champions365, including recognition, training, appreciation, and experiential surveys
- Coordinate and lead Champions365 committee meetings with the goal of finding strategic ways to integrate Chase Center Service Standards and programs across all teams and partner organizations
- Lead working groups to enhance various aspects of the Team Member Experience (i.e, technology, information sharing, and training, etc.) and implement enhancements
- Create and deliver training content to Team Members
- Lead and execute Team Member recognition, development and engagement programs
- Work with key partners and departments to compile Team Member resources that contain accurate, applicable and up to date information
- Oversee the Team Member Campus operation and activations that deliver on a world class Team Member experience
- Serve as Guest Experience Manager on Duty rotation for events at Chase Center and other event sites as needed
- Support overall Guest Experiences Team Member management (i.e., lead coaching conversations, deliver corrective actions and handle sensitive materials related to their employment)
- Other duties as assigned
Required Experience & Skills
- Bachelor's degree or equivalent work experience
- Minimum 5 years full-time, hands-on large-scale event management experience, preferably within the sports and entertainment industry
- Knowledge of Americans with Disabilities Act (ADA) regulations preferred
- Ability to lead and influence diverse groups of various levels and backgrounds
- Ability to learn and memorize procedures and documents such as safety rules and standard operating procedures
- Familiarity with the Golden State Warriors & Chase Center organization including its building partners
- Proficiency in Microsoft Office Suite and Google Suite; working knowledge of payroll systems (UKG Pro, Kronos and STARS); experience using payroll scheduling software a plus
- Excellent written and verbal communication, public speaking, customer service and resolution skills
- Ability to build positive relationships with clients and peers while exceeding expectations
- Ability to balance multiple projects at once in a fast-paced work environment
Time Commitment
- Ability to work most games and events as well as extended hours including nights, weekends, on-call status, and holidays as necessary
Compensation
- $74,000 - 78,000 Bonus
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State Warriors is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Want to learn more about who we are and what we value? Visit www.warriors.com/employment
