What are the responsibilities and job description for the Manager, Executive Experiences position at Zendesk, Inc.?
Manager, Executive Experiences
Apply locations San Francisco, California, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R29863
Location : San Francisco, CA (3 days in office)
Job Summary
Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. We are seeking a highly experienced and dynamic Manager of Executive Experiences to be the driving force behind the success of our executive engagements at Zendesk. This role will be responsible for creating world-class, tailored experiences for executives globally across meetings and events.
What you’ll be doing
- Strategize, design, and deliver bespoke experiences for executives globally, including at flagship events, meetings at Zendesk headquarters or at customer and prospect locations, as well as intimate executive engagements.
- Develop innovative experiences for both in-person and virtual engagements to align with key objectives and audience needs.
- Partner closely with cross-functional teams including sales, marketing, customer success, and product teams to align executive experiences with broader business goals.
- Serve as a point of contact for the onsite experience for executive stakeholders, ensuring a seamless and cohesive experience throughout the entire customer or prospect engagement journey.
- Manage end-to-end logistics for executive engagements, including venue selection and preparation, catering, agenda planning, speaker coordination, and on-site / virtual execution.
- Coordinate with external vendors and internal teams to ensure premium-quality experiences.
- Understand the unique needs of executive-level audiences to deliver tailored, impactful experiences that foster deeper connections with the Zendesk brand.
- Act as a trusted advisor for internal teams engaging with executive audiences, providing guidance and insights for effective communication and relationship-building.
- Establish KPIs and success metrics for executive experiences, leveraging data to analyze outcomes and optimize future engagements.
- Gather feedback from participants and internal stakeholders to continuously refine and elevate the executive experience program.
Qualifications
The US annualized base salary range for this position is $98,000.00-$148,000.00. This position may also be eligible for bonus, benefits, or related incentives.
Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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Salary : $98,000 - $148,000
