What are the responsibilities and job description for the Organizational Change Manager position at Golden Technology?
Top 3 Skills: Change Management Frameworks (ex, Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Job Description:
- Support the overall vision of the Kroger Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.
- This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience, enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
- Refine, lead and execute OCM plans
- Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
- Document online training materials
- Strong interpersonal communication skills, both verbal and written.
- Proven problem-solving and organizational skills.
- Demonstrated ability in team motivation and delegation.
- Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities:
- Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
- Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
- Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
- Present solutions to multiple stakeholders for review and feedback
- Ensure final products are developed within specifications for desired channels, and technical writing is accurate
- Measure progress/behaviors and apply pivot approach if necessary
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
- Implement the Kroger Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
- Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
- Coordinate, conduct, and measure training deployment and competencies
- Develop training and supporting user materials through an internal portal (Confluence)
- Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
- Execute Change Management while supporting Change Management practices
