What are the responsibilities and job description for the Training & Communications Specialist position at Golden Technology?
Job Description: Manage the development of all process-improvement training and communication materials for the company. Establish, maintain and build key partnerships with division and corporate leadership, corporate training and development, vendors and key departments within the company to ensure proper resources are acquired to meet target rollout dates.
Minimum Requirements:
- 3 years’ experience in developing training processes/instructional design utilizing different delivery methods
- Strong project management skills
- Extensive knowledge of Microsoft Office
- Proven ability to prioritize and assign work according to business priorities and strategies
- Ability to escalate issues appropriately and drive them to resolution
- Excellent facilitation skills with the ability to drive toward solutions
- Strong teamwork and interpersonal skills
- Ability to communicate with all levels of the organization
- Highly organized and proficient at multi-task
- Strong written and oral communication skills
- Experience with Canva is nice to have
- Experience with Power Automate and teams survey forms creations
- Previously been responsible for managing releases using Jira
Desired Previous Job Experience/Education:
• Knowledge of retail operations through store and division work experience
• Experience in supervising technical writers and the creation of learning tools
• Previous involvement with process improvement solution development and/or rollout
• Lean Sigma Green belt or higher training
Key Responsibilities:
• Lead the training team in the design of company-wide training (toolkits, KTV broadcasts, web based learning modeules (WBLs) and communication kits) that increase efficiencies, decrease cost, and meet our Customer 1st strategy.
• Establish and maintain relationships with corporate departments, division leadership and division associates including the division rollout manager, store managers and district managers and district teams to ensure successful development and rollout of solutions.
• Guide the facilitation of working sessions to develop current and future-state training processes.
• Work with Corporate Training and Development in the creation and review of training materials through best instructional learning practices.
• Ensure solutions and best practices align with other corporate objectives and initiatives.
• Define and document current and future state business process training, identify process improvement needs and develop plans to implement suggested improvements.
• Assist in planning and coordination key meetings.
