What are the responsibilities and job description for the 3rd Shift Guest Service Representative/Night Auditor - My Place Hotel East Moline position at Golder Hospitality?
Description
My Place Hotel in East Moline is hiring for a part time Night Auditor to join our team.
The My Place Hotel East Moline is a 63-room hotel that is connected to the Bend XPO, and we are hiring for a part- time 3rd Shift Guest Service/Night Audit.
The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am. This position would be 2 nights a week. Full-time hours are available for someone who is flexible to work two 3pm -11pm shifts and two 11pm-7am shifts.
As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.
If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available weekends and holidays.
What is in it for YOU?
- Competitive wages
- Flexible scheduling
- Personal Days Off - start earning on day 1
- Bonus Plan
- Holiday Pay
- Referral program
- Employee discount program
Some Key Areas of Responsibilities include:
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity.
- Welcome guests to the hotel and perform the check-in process.
- Thank guests and perform the check-out process.
- Answer all incoming and in-house phone calls.
- Assist callers with making and/or changing reservations.
- Assist all guests as necessary to ensure a positive experience.
- Perform routine daily tasks.
- Ability to work while standing for extended periods of time.
- Assist with the laundry duties during the shift.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Salary : $17
