What are the responsibilities and job description for the Guest Service Representative - My Place Hotel East Moline position at Golder Hospitality?
Description
My Place Hotel East Moline is hiring for part time 3pm - 11pm Guest Service Representatives to join our team! Full time hours are available to those who have the flexibility to work a variety of shifts: 3pm-11pm, and the overnight shift of 11pm-7am 2 days a week.
As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.
Hours: 3pm-11pm and 11pm-7am Must be available evenings, weekends and holidays as needed.
What is in it for YOU?
- Competitive Wages
- Personal Days Off - starting on Day 1
- Bonus Plan
- Referral programs
- Holiday pay
- Hotel employee discount program!
Some Key Areas of Responsibilities include:
- Welcome guest to the hotel and perform the check-in process
- Thank guests and perform the check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Laundry in the back office
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Education/Experience
- Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Salary : $15
