IT Systems Support Specialist

• WHO WE ARE**
  
  
  

With approximately 32 properties that include over 6,000 apartments, Goldfarb Properties is a family-owned and managed business, offering the finest and newly renovated apartments across five diverse NYC Metropolitan regions and Virginia. We provide an elevated living experience for our residents through our premium product and our promise to make a positive impact on our neighborhoods through our community-driven initiatives. Additionally, we have a long history of being early adopters in a wide range of new technologies.

We are looking for an ambitious and creative IT Systems Support Specialist that has the ability deal with our systems and their connections across internal and external entities, while being the main point of contact for troubleshooting Help Desk issues. A successful candidate must be customer service focused, outgoing, self-motivated, and professional. This is not a remote position; it is an on-site Monday-Friday, 8am-5pm work schedule.

• WHO YOU ARE**
  
  
  

You are passionate about providing the highest level of technical assistance in a quality and timely manner. You have experience managing the daily operation of a company's Help Desk and can work to investigate, diagnose and resolve trouble tickets items, make necessary equipment repairs, and escalate issues as necessary to our IT Manager, System Administrator, or Third-Party Support as needed.

• A DAY IN THE LIFE OF AN  IT SYSTEMS SUPPORT SPECIALIST **
• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshooting hardware, software and network connectivity issues.
• Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem(s) have been resolved.
• Able to provide exceptional customer service and guide users through basic troubleshooting steps for resolving common technical issues.
• Build workstations using custom images as needed.
• Monitor the company’s network health and create new incidents for any issue that may need to be resolved.
• Maintain and troubleshoot user’s mobile devices.
• Hands-on experience with MS O365 Configuration and installation, as well as troubleshooting user issues. With a particular focus on: Outlook, SharePoint, Word, and Excel.
• Understanding of the available Microsoft 365 cybersecurity products and services such as Microsoft Information Protection, Multi-Factor Authentication, and Conditional access.
• Monitor Security Alerts from O365, MSP provider.
• Support digital, IP, and wireless phones.
• Printer support, mapping, drivers, etc.
• Document support issues and contribute to our knowledge base in the form of help documents, FAQs and internal processes ensuring content is always up to date.
  
  
  

Requirements Of The IT Systems Support Specialist

The right candidate must be highly successful and have a proven track record of some or all the following:

• 5 years of experience in supporting end-user device engineering.
• Must be able to commute to New Rochelle office
• Must be on call for infrequent after-hours support.
• Ability to troubleshoot systems problems and isolate to Hardware, Software, or Network as the likely cause of fault
• Ability to provide exceptional customer service to end users
• Bachelor's degree in Computer Science, Computer Engineering or a related field, or equivalent experience.
• Travel, as required (up to 15%) to support IT needs across various locations in NY Metro area
• Fundamental knowledge of IP networking, routing, and system security, including experience with network configuration and protocols including TCP/IP, DHCP, DNSand VLAN configuration
• Working knowledge of Office 365 accounts and applications, including SharePoint, Outlook, Excel, Word, and Adobe.
• Track record of excellent quality assurance and documentation skills.
• Firm understanding of Microsoft Group Policies in a client/server environment and exposure to Windows Server.
• Meraki and Ubiquity Networking Equipment experience a big plus
• Working knowledge of SharePoint, Yardi, is a big plus
• Capable of lifting 30 pounds
• Must have a driver's license and a car for periodic travel to different offices in the NYC metro area.
  
  
  

Benefits Of The IT Systems Support Specialist

• Amazing office. Think Restoration Hardware meets WeWork!
• Salary Range: $70,000 - $80,000
• Full comprehensive, competitive corporate benefits program including Medical, Dental, Vision, Life, LTD, FSA, and 401K match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hands-on experience with the opportunity to learn from owners
• Gourmet coffee bar and great catered lunches
• Private parking
• Because you want a successful career, and not just another job! So many of our employees have grown both personally and professionally with us over many years.