General Manager

• 401(k)
• Employee discounts
• Paid time off

Goldfish Swim School is the fastest-growing national learn-to-swim program across the country. We are currently offering an exceptional management opportunity with boundless career and professional growth pathways as our expansion across the vibrant landscape of New York continues.

We are committed to providing a positive and inclusive environment where children can learn valuable life skills and build confidence in the water. Our General Managers play a crucial role in shaping the Goldfish experience for our customers and staff. We offer competitive compensation, opportunities for professional growth, and a supportive team culture where your contributions are valued and recognized.

Primary Responsibilities:

• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction.
• Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
• Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Schedules staff and manages payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

• College Degree required. Bachelor's degree in business administration, communications, or equivalent is desired.
• Certified Pool Operator (CPO) certification is ideal and will be required for the position.
• Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
• Experience with Customer Relationship Management (CRM) software and sales tracking.
• Experience with payroll systems and employee scheduling software.
• Excellent leadership, communication, and interpersonal skills.
• Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
• Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
• Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
• Must pass background examinations (included with training).

• Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children.
• Strong aquatics background, including instruction and lifeguard experience is desired.
• Experience hiring, managing, and training teams.
• Business experience in membership sales is ideal.
• Experience with payroll systems and employee scheduling software.
• Experience with maintenance of pool equipment and pool sanitation systems.
• Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
• Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.

• 401(k)
• Health insurance
• Employee discount
• Flexible schedule
• Paid time off